How do I get the most accurate speed test results? +
For the best results, connect your device directly to your router via an Ethernet cable. If using WiFi, stay close to the router and ensure no other devices are heavily using the network.
What is a good ping for gaming? +
A ping (latency) under 20ms is excellent. 20-50ms is very good for most gaming, while anything over 100ms may cause noticeable lag.
Why is my speed lower than what I pay for? +
Actual speeds can be affected by various factors including network congestion, outdated hardware, WiFi interference, and the distance from the router.
Does my router affect my internet speed? +
Yes, significantly. Older routers may not support modern high-speed standards like WiFi 6, limiting your device's ability to reach full ISP speeds.
What is Jitter and why does it matter? +
Jitter is the variation in latency over time. High jitter can cause stuttering in video calls and online gaming, even if your average speed is high.
What is download speed? +
Download speed refers to how fast your internet connection can pull data from a server to your device. This affects how quickly you can load web pages, stream videos, or download large files.
What is upload speed? +
Upload speed measures how fast you can send data from your device to the internet. It is crucial for activities like video conferencing, sending large email attachments, or posting photos and videos to social media.
What is ping? +
Ping (or Latency) is the reaction time of your connection—how quickly your device gets a response after you've sent out a request. A lower ping is better, especially for real-time applications like online gaming or video calls.
What is an IP address? +
An IP (Internet Protocol) address is a unique numerical label assigned to each device connected to a computer network. It acts like a home address for your device, allowing it to communicate and exchange data with other devices on the internet.